Baj Privacy Policy — Your Data Is Our Responsibility

When you open an account on the baj platform, we collect your name, date of birth, mobile number, and email address. This information is essential for account verification and security. We are required by applicable laws and regulations in Bangladesh to verify the age and identity of our users. It is therefore your responsibility to ensure that the information provided at registration is accurate and up to date. Providing false or misleading information may result in account suspension. We never ask for unnecessary or excessive personal data.

When you use our site or app, we may automatically collect your device type, operating system, browser type, and IP address. This information helps us improve platform performance and resolve technical issues. We use cookies and similar technologies to make your browsing experience smoother and more personalized. You may disable cookies through your browser settings, although doing so may limit certain features. This data is never sold to advertisers. It is used solely for internal site purposes to analyze user experience.

We securely process the financial information required during deposits and withdrawals. All payment data on baj is transmitted through encrypted channels, ensuring no third party can access it. We never store full card numbers or PINs — only the minimum information needed to verify transactions and prevent fraud is retained. The same security policy applies to mobile banking users (such as bKash, Nagad, and Rocket). If any suspicious transaction is detected, we take immediate steps to protect the account. Users' financial data is never used for marketing or analytical purposes.

Baj never sells your personal data to third parties. However, in certain specific circumstances — such as legal obligations, court orders, or assistance with investigations by government authorities — relevant information may need to be shared. Additionally, limited data may be exchanged with authorized financial institutions for payment processing purposes. These partners operate under strict confidentiality agreements and may not use the data for any other purpose. We regularly review the security standards of our third-party partners. We are always vigilant in protecting your privacy.

Necessary data is retained for as long as your account remains active. After account closure, data is kept for a defined period within legal limits, then securely deleted. Financial transaction records are retained for the period prescribed under Bangladesh's financial regulations. Once that period expires, data is permanently deleted and cannot be recovered. We do not retain any data beyond what is necessary. We regularly review and update our data retention periods.

We use industry-standard SSL encryption, firewalls, and two-factor authentication to keep your data secure. Regular security audits are conducted to identify and address potential vulnerabilities. Our technology team monitors the system around the clock to quickly detect any unusual activity. However, no one can guarantee complete security on the internet, so we ask you to remain vigilant as well. Keep your password strong and never share it with anyone. If you notice anything suspicious, contact our support team immediately.

Baj may update this privacy policy from time to time, particularly due to technological changes or legal requirements. If any significant changes are made, we will notify you in advance via email or app notification. The date of the latest update will always be shown at the top of this page. We recommend that you review this page regularly. Continued use of the site after any changes will be considered acceptance of the updated policy. We are committed to always presenting all information to you with full transparency.